HeBS has developed a service (SaaS) called ManHours Management System (MHMS) to track manhours consumed for services requested by our clients.

Clients have the option to either pre-purchase batches of hours of technical support earning a discount (based on the batch requested) or pay after the service in a fixed pre-determined price.

 

The client can also utilize MHMS to login and see a historical archive of all the transactions related to the services requested (manhours deposits and charges).

 

The target market for MHMS are businesses and professionals providing services and billing using manhours of technical or professional support.

 

MHMS has already been linking to WORKetc CRM platform and soon we expect to provide more integration option with other customer support and CRM systems.

 

By linking MHMS to WORKetc CRM and ticket management system, each record (case) in MHMS is directly linked to the related ticket created by the client requesting the service.

 

Also, each case in WORKetc CRM is linked back to MHMS. The company or professional using MHMS and WORKetc CRM can have both a detailed and a consolidated view of manhours consumed per client, worker and case and provide a much more flexible billing solution.

 

Manhours is provided under a manhours.eu subdomain per client. For example, client abc will operate his own business under abc.manhours.eu. Every client has also the option to park his own private domain on top of his manhours domain and thus receive a total white label solution.